Outbound Voice

Don’t wait for your customers to call you.

Outbound campaigns can be some of the most complicated and challenging tasks a company can tackle. With our years of experience, highly-trained agents, and custom integration, ACQUIRE SOLUTION can make outbound calls a breeze.

Whether your company needs superior customer service, an aggressive sales team, or a technical helpdesk, ACQUIRE SOLUTION has the talent you can rely on. Our in-depth training and management system ensures we can meet and exceed your company’s expectations. We offer an array of inbound voice services designed to support your business goals.

Lead Generation

Your business won’t be successful in sales without a proven lead generation strategy. We’ll call your leads, qualify them, and either set up an appointment for you or pass along their information for you to follow up. You won’t need to waste your time cold calling anymore; we’ll give you the hot leads!

Direct Sales

When cold calling potential clients, it’s essential to grab their attention right from the get-go. With our management team’s experience, we’ll assist you in developing a quality script and then train the agents accordingly. Also, our custom calling program allows us to call a list of potential clients according to the conditions you specify.

Membership Services

The success of your membership program relies on keeping members involved. Whether resolving shipment problems, correcting point balances, or sharing new products and services, our agents support your brand with the knowledge and enthusiasm your members expect and deserve.

Welcome Calls

A simple thank-you call after acquiring a new customer can be one of the best things you’ve ever done for your business. Allow ACQUIRE SOLUTION’S friendly staff to call your customers and welcome them aboard, then sit back and watch the astonishing results!

Satisfaction Surveys

With the ever-increasing level of competition, you always want to stay one step ahead. Proactively reaching out to your customers and getting their feedback will make sure you never fall behind.

Confirmation

Give us access to your system and we can call your customers to confirm, reschedule, or cancel their upcoming appointments, saving you time, money, and the hassle of tackling the job yourself.

Customer Service

Your company will gain a reputation — either good or bad — based on the level of customer service you provide. With onsite training and real-time monitoring of your customers’ calls, we make sure your customer service achieves the highest standard. Just stand back and watch your CSAT and NPS scores rise!

Customer Retention

Good customer relations means customer retention. During critical times when a customer is dissatisfied with your product or service, you need the absolute top customer service and empathy. We look at customer retention as customer education informing customers on unknown features, qualities, and benefits they would be missing if they switched

Inbound Voice

Strengthening your customer relationships with each and every call.

We understand the enormous value of keeping your customers satisfied, and we’re here to support your brand throughout the customer lifecycle.

Whether your company needs superior customer service, an aggressive sales team, or a technical helpdesk, ACQUIRE SOLUTION has the talent you can rely on. Our in-depth training and management system ensures we can meet and exceed your company’s expectations. We offer an array of inbound voice services designed to support your business goals.

Sales

You don’t need your outsourced contact center to only answer customer service calls; you also need agents who know how to convert calls into sales. Our years of sales management experience have made this a core competency, and we have trained our agents with the customer acquisition skills needed to do the job right, regardless of the product or service you want to sell.

Collections

Debt collection is easy to do but tough to do correctly. We train our agents on the four “Ps” — Patience, Professionalism, Politeness, and Persistence — to achieve results most debt collection agencies can’t imitate

Order Placement

Do you have a product that requires more order taking than actual sales? We collect your customer’s information quickly and accurately and deliver it to you in a timely way. We also store our data on secure servers to guarantee the safety of your customers’ sensitive information

Billing Disputes

Billing disputes can escalate at times. Having an agent who knows how to relate to your customer and handle the situation is essential to providing exceptional service. Regardless of the issue, ACQUIRE SOLUTION can help your customers find the correct solution.

Appointment Settings

When employers factor in the cost of employee salaries, benefits, payroll taxes, management, and training, a job that pays $10 an hour job can run upwards of $20. That’s one reason more medical practices, contractors, and independent sales agents are outsourcing their appointment setting. We can integrate with your current system and route your inbound calls to our phone bank and schedule your client’s next visit.

IT Helpdesk

Providing IT support can be extremely challenging. Our highly-skilled team of technicians can assist your customers with their needs, guiding them to a solution to their problem every step of the way